At Intim Advisor, we aim to provide you with high-quality services and ensure your satisfaction. Please review our Refund and Return Policy for details on how we handle refunds and returns for our digital products and services.
1. General Policy
1.1 Our digital products, including video courses and consultations, are non-tangible and non-returnable. As such, refunds are only provided under specific conditions outlined below.
1.2 By purchasing our products, you agree to this policy.
2. Refund Eligibility
We offer refunds under the following circumstances:
2.1 Technical Issues
If you are unable to access the purchased course or service due to a technical issue on our end, and we are unable to resolve it within 7 business days, you may request a refund.
2.2 Incorrect Charges
If you were charged incorrectly or for an item you did not purchase, we will issue a refund upon verification.
2.3 Duplicate Payments
If you accidentally made duplicate payments for the same product or service, we will refund the additional amount.
3. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
3.1 If you change your mind after purchasing a course or service.
3.2 If you fail to use the service within the access period provided.
3.3 If you encounter issues caused by your device, internet connection, or third-party software.
4. Refund Request Process
To request a refund, follow these steps:
4.1 Contact us via email at support@intimadvisor.com with the subject line “Refund Request.”
4.2 Provide the following information:
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Your full name
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Order number or invoice
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Reason for the refund request
4.3 Our team will review your request within 7 business days and notify you of the outcome.
5. Refund Method
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Approved refunds will be processed back to the original payment method used during purchase.
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Processing times may vary depending on your payment provider.
6. Cancellation Policy
6.1 For online consultations, cancellations must be made at least 24 hours in advance to receive a full refund.
6.2 Cancellations made within 24 hours of the scheduled consultation are non-refundable.
7. Contact Us
If you have questions about our Refund and Return Policy, feel free to reach out:
Email: support@intimadvisor.com
Phone: 04235466447, 03004880331
By purchasing our products, you acknowledge and agree to this Refund and Return Policy.
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