At Intim Advisor, we are committed to providing high-quality services to our customers. This Service Policy outlines the terms and conditions that govern the delivery and use of our services. By using our services, you agree to the terms detailed below.
1. Scope of Services
1.1 Our services include video courses and online consultations related to mental health, patient education, or your specific focus.
1.2 We reserve the right to modify, update, or discontinue any service without prior notice, ensuring ongoing improvement.
2. Service Availability
2.1 Services are available online 24/7 unless scheduled maintenance or unforeseen technical issues occur.
2.2 Online consultations are subject to appointment availability and require advance booking.
3. User Responsibilities
3.1 Users must provide accurate and complete information during registration and when using our services.
3.2 Users are responsible for maintaining the confidentiality of their account credentials and notifying us of any unauthorized access.
3.3 Users must ensure they have the required hardware, software, and internet connection to access our services.
4. Payment Terms
4.1 Payments for all services must be made in advance. Access to courses or consultations will only be granted after successful payment.
4.2 We accept payments through JazzCash, Easypaisa, Visa.
4.3 All transactions are final, and refunds are subject to our Refund and Return Policy.
5. Cancellation and Rescheduling
5.1 Users may reschedule or cancel online consultations by providing at least 24 hours’ notice.
5.2 Missed appointments or late cancellations are non-refundable.
6. Service Limitations
6.1 Our services are intended for educational and informational purposes and do not replace professional medical diagnosis or treatment.
6.2 We are not responsible for any outcomes resulting from the misuse of information provided in our courses or consultations.
7. Privacy and Data Security
7.1 We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we handle your personal information.
8. Complaints and Disputes
8.1 If you encounter any issues with our services, please contact us at support@intimadvisor.com.
8.2 We will investigate and resolve complaints promptly and fairly.
9. Limitations of Liability
9.1 To the fullest extent permitted by law, Intim Advisor is not liable for any direct, indirect, or incidental damages resulting from the use of our services.
9.2 We are not responsible for any delays or interruptions caused by technical issues beyond our control.
10. Termination of Services
10.1 We reserve the right to terminate or suspend a user’s access to our services for violations of this policy or misuse of our platform.
11. Governing Law
11.1 This policy is governed by the laws of Lahore/Punjab. Any disputes will be resolved in accordance with these laws.
12. Contact Information
If you have any questions or need assistance, please contact us:
- Email: support@intimadvisor.com
- Phone: 04235466447,
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WhatsApp: 03004880331
- Address: Unicare Medical Center. 729 Shadman, Lahore Punjab 54000
By using our services, you acknowledge that you have read, understood, and agreed to this Service Policy.
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